- Deliver products and services to customers in accordance with agreed requirements of quality, delivery & cost in a manner that delight them.
- Towards this, create a work environment that encourages process orientation, learning, innovation, and participation leading to a sense of fulfillment among employees and suppliers.
- Achieve improvement in quality and throughput by identifying key areas of improvement, setting measurable targets and achieving them on a continuous basis.
Our Quality Objective
- Zero escapes & escalations by the second year of a project engagement. (Zero Repeat escape right from the go)
- On time delivery >= 95%
- Customer satisfaction >= 6 on a scale of 1-7.
- Adapt & implement client’s quality, security, productivity, health & safety, employee competency and cultural alignment standards into the company’s best practices.
All our certifications like AS9100, the practice of ACE™ or CEMILAC & DGCA certification, revolve around these four basic objectives.
We also have a stringent training program to train, cross-train and re-train all our employees to meet our quality objectives.